Frequently Asked Questions

Yes. Just make sure the details are all correct.

Our beans are grown all over the world, generally in small microlot grow ops, meaning the farmers and their families have greater control over the price and quality of their crops. More details on each coffee can be found on the product pages.

Our offices and team are based in Brisbane, Australia.

We ship our beans from CBD HQ in Sydney, Australia.

It doesn’t happen very often, but if you aren’t happy with your beans, send us an email on hello@coffeebeansdelivered.com.au and let us know. We will sort you out!

NSW – SAME DAY* in most metropolitan suburbs if ordered before 9am. Next day for all others.

Metro QLD/SA/VIC/ACT – 1-2 Days

Regional QLD/SA/VIC – 2-8 Days

WA/NT/TAS – 5- 10 Days

*This is a guide, not a guarantee. For more information on delivery times visit Couriers Please

We certainly do, we can send out beans for your whole office, just let us know which, how many drinkers and we can discuss the best options for you.

Not really. We have a system that lets us track all the parcels and we want to keep it nice and clean.

In very rare and exceptional circumstances you may request permission to pick up from a warehouse, but in most cases this will not be allowed.

We can definitely organise some beans as a corporate gift for your business. Send us an email at hello@coffeebeansdelivered to organise!

We accept VISA/MASTERCARD and Paypal payments.

Simply enter your details into checkout page and choose which option you would like.

Unfortunately we do not accept cash on delivery.

Cocovelle is a delicious new coffee alternative, crafted with expertise from the finest selection of premium, all-natural ingredients. Liken it to a chai style drink, but with a deliciously honeyed coconut taste.

We recommend storing coffee in an air tight container, in a dark and cool place, such as the pantry. Read our blog post about coffee storage for more details.

At this point we are unable to ship internationally.

We are able to add Authority to Leave to our parcels, so if you are comfortable with the courier leaving your parcel in a safe place, just tick the box when placing your order. If you aren’t home and don’t want it to be left, you will receive a card to collect it at your local collection point.

It varies from area to area. If you send us an email on hello@coffeebeansdelivered.com.au we will be able to give you an estimate of how long it will take to reach you!

Freakin’ awesome!!!!!

Coffee language can be confusing and, like wine, certain terms have different meanings to how we use them in day to day living. We’ve created a list of all the common words used in this site so that you can get a complete picture of the differences in our coffees.

Aroma: Quite simply, the smell.

Acidity: Often confused with sour or bitter expressions, acidity refers to how lively or tangy the upfront reaction is on your palatte. Acidity is not a dirty word! It is a sensation that is always current in coffee and  In the same way a sparkling water activates certain sensations in your mouth, coffee with a high acidity will do the same. Low acidity refers to a mellow or smooth sensation.

Body:  This refers to the weight or the thickness the coffee has in your mouth. The range of sensations are from light, thin, medium to full, rich, strong and sometimes syrupy. A good full-bodied coffee in a long black might suddenly wash out completely in a milk based drink because the elements that activate certain areas of your mouth are negated by the milk.

Flavours: Similar to wine, Coffee has its own unique set of flavours that come through. The standard reference is based on how they taste in a black coffee as flavours completely change when adding milk and since there is no standard for which milk is used in coffee, we must only refer to the flavours you can detect in the espresso or black coffees. The flavour descriptions are an overall impression that you get from tasting the coffee. Often there are certain flavours that hit you upfront which then shift into secondary flavours and aftertastes. When we say “Stone Fruits” we don’t mean your coffee is Peach-Flavoured, we simply mean it has hints or overtones of peaches and apricots whilst still tasting like coffee.

No. You can cancel anytime and start a new subscription in the same minute and you won’t be charged a thing (other than the cost of the coffee, of course).

Simply click into your “MY ACCOUNT” located in at the top of the page. You will see a list of all the subscriptions you have and you can click “CANCEL” on the one that you wish to cancel.

Note: There are no warnings for cancelling a product. So, if you accidentally cancel the wrong subscription product it will immediately cancel. But don’t worry,you can instantly renew the subscription by simply clicking on the “RENEW” button next to the item.

A Cappuccino is a style of coffee that can be found in most cafes around the world these days. It consists of a shot of espresso and steamed milk with froth. Most cafes serve it in a cup with chocolate powder sprinkled on top for decoration. The word is derived from the “Capuchin” Monks who are most often recognised for their hooded robes (Think, Friar Tuck.). The word itself means “Hooded” which applies to the way that the milk froth rises above the rim of the coffee cup as opposed to a Flat White coffee where the milk is flat and inline with the rim.

24 hours notice BEFORE the product is due to be shipped is required for cancelling any subscription. If you cancel too close to the shipping date that we cannot guarantee that your cancellation will be processed in time.

The subscriptions have no contracts or minimum length. You can cancel your subscription whenever you like as long as it is 24 hours before the product has been shipped.

No. You can choose to only go for 1 week (but why would you?) or forever (why wouldn’t you?!).

You can only have one subscription product per cart (however you CAN create multiple subscriptions per account. see info) because the system does not currently allow it. There are plans for this feature to become available in the 2.0 update.

For now, to enforce one subscription per transaction, when you purchase a second subscription the system removes any subscription already in the cart and sends you directly to the checkout.

Yes. However, in order to do this you need to purchase each subscription product separately.

Example instruction:

  1. Log into your MY ACCOUNT located at the top of the page.
  2. Browse Coffee Subscriptions and select Eureka Coffee Subscription
  3. Add Eureka Coffee subscription to your cart.
  4. Finalise payment and complete purchase.
  5. Browse Coffee Subscriptions and select Nicaraguan Coffee Subscription
  6. Add Nicaraguan Coffee Subscription to your cart.
  7. Finalise payment and complete purchase.

You will now see two subscriptions in your account overview page.

There is much contention and confusion around this question, so what IS the difference between a Latte and a Flat White? Some say a Flat White is just a smaller Latte, but alas, they are wrong. Espresso is prepared the same way for every espresso based drink, so this one is ALL in the milk.

When steaming milk there are three levels in the jug: heated milk at the bottom, velvety microfoam in the middle, and stiff froth at the top.

A Flat White is a shot of espresso, with a free-pour of a microfoam mix of froth and liquid. This leaves a small layer of visible froth at the top of the cup. Often served in a ceramic mug with a handle.

A Latte is a shot of espresso, but a spoon is used to hold back the microfroam, so hot milk pours into the cup. Then a dollop of froth is added to the top. Often served in a glass.

The Chemex is a pour-over style coffeemaker. It’s a one piece, hourglass shaped vessel of high quality and heat resistant glass. A polished wood collar provides further protection from heat.

You use a Chemex by placing a paper filter into the top, adding coffee grinds, and pouring hot, filtered water slowly over the grinds. The result is clean, bright and delicious coffee.

IF YOU ARE THE REFERRER

We will send everyone their unique discount code at the end of July 2017 after we have tallied up the total number of people you have referred. If you can’t wait that long to order, you can email us directly at support@coffeebeansdelivered.com.au and we will work our magic for you early so.

 

IF YOU WERE REFERRED BY SOMEONE

Your discount will be applied automatically to your checkout/cart when you purchase so if see the message “Sorry, it seems the coupon is invalid – it has now been removed from your order.” there may be a few reasons:

  • You may not be eligible for the discount if you are a returning customer, live outside of Australia, etc
  • You haven’t spend a minimum of $40AUD
  • You have to create an account when you checkout
  • You haven’t followed the unique referral link given to you by your friend or family member, or you have changed devices since following the link

If you have checked all these reasons and you still cannot see the discount applied, please contact us at support@coffeebeansdelivered.com.au and we will have a look at your request.

A Moka Post is also known as a macchinetta, meaning small machine. It is a stovetop (or sometimes electric) coffee maker that passes steam pressurised boiling water through ground coffee to produce coffee. While the coffee produced is not quite as strong as espresso, it’s pretty much the closest you can get.

It was invented in Italy by Luigi De Ponti in 1933, and remains a common household coffeemaker.